Background on TL 9000:
TL 9000 is a standard which forms the requirements or the application of ISO 9001 for the telecommunications industry. It is essentially ISO 9001 with additional telecom specific requirements for Hardware, Software, and Service suppliers. Once you implement processes and procedures that comply with the requirements of TL 9000, you need to benchmark your performance using telecom industry metrics and collect sufficient data before you can be audited by a third party organization called Registrar such as TUV or UL who will certify your organization to this standard.
Among the companies we helped in their certification, compliance or training projects:
TL 9000 Certification consulting:
We offer 2 options depending on the resources you wish to allocate for the implementation of TL 9000. All three options are SATISFACTION GUARANTEED.
1/ Turnkey TL 9000 certification consulting:
If your company wishes to have CALISO drive the implementation to comply and be certified with TL 9000, we offer an implementation service that follows a 5-step methodology: Gap assessment, quality management system upgrade, training, internal audit, and certification audit. We will provide and generate all the required documentation to meet the requirements of the standard. The implementation usually involves streamlining and simplification of your operation to take full advantage of the benefits of the standard. We have consultants in almost all the different states, Canada, Mexico, France, Brazil and North Africa.Check our certification success stories.
We can secure for you Federal Funding or State Funding (for california) to cover the majority if not the totality of the cost associated with this program.
2/ TL 9000 Desk audit:
If your company has internal resources (management representative, QA/RA Manager) and needs exacts guidance on what needs to be done, we offer desk audits that will help you comply with the standard you choose at minimal cost. We basically review all your operational documentation to identify any requirements not being met. You will need to send us a copy of your QA Manual or policies (Level 1), procedures (Level 2), and your organizational chart for a thorough audit/review on our part. The review will be under non-disclosure agreement and will maintain full confidentiality. We will then issue a detailed checklist of the modifications your system requires to comply with TL 9000. The checklist will be very specific to what needs to be done. We will also provide you with templates for the QA Manual (Level 1), a Continual Improvement Plan, and an Internal Audit Checklist that you can customize to meet the new requirements of the standard. Once the modifications are made, you will need to implement the changes in accordance with the recommendations in the report.
The Upgrade Desk Audit is available in English, French, German and Spanish.
To start your implementation you would need to fax us a PO at (510) 217-6621 and e-mail us your Level 1 (QA Manual) and Level 2 (Procedures) to Tiout@caliso9000.com
We guarantee your certification provided you follow our recommendation in a timely manner. The Desk Audit and the Turnkey Consulting are satisfaction guaranteed. If you are not satisfied with our work, you will get a full refund upon return of all the documentation generated or provided. The refund covers the latest billing period for onsite consulting.
You will also have 1 year of free e-mail consulting support, where we will answer any questions you may have to help you successfully complete your certification.
To start your implementation call us at 1-800-306-1366
or fax us a PO at (510) 217-6621. For Option 1, there are no travel or accommodation expenses if we have a consultant in your area, otherwise, they are billed at cost. You will also need to e-mail us your Level 1 (QA Manual) and Level 2 (Procedures) and product specifications for the gap assessment preparation to Tiout@caliso9000.com
